Frequently Asked Questions
Answers to common questions about our learning platform, e-learning content, privacy, and the organisation behind it.
General
This platform is a Moodle-based Learning Management System (LMS) used to deliver online training, courses, and learning programs. It allows participants to access content, complete activities, and track progress in one central environment.
Access & Account
You create your own account: register on the academy, then log in with your username and password.
The e-learning on the academy is open to everyone, including those who never take a certificate, and following the learning paths is included. Only certification has a fee: the Implementation Specialist certificate is €1,999 and the Developer certificate is €2,499, both excluding VAT. See the Certification section below.
Yes. Anyone can join by creating their own account, so you can simply point a colleague or an external implementation partner to the academy to register themselves. There's no need to go through an administrator.
On the Log in page, choose "Forgot your password?" and follow the steps to receive a reset email. If you still can't log in after that, email academy@novulo.com.
The academy is open to everyone interested in the Novulo platform: customers, implementation partners, and Novulo employees, as well as prospects who want to explore what the platform can do. You need an account to access the learning paths.
Learning Paths & Training
By default you're enrolled in the Explorer path, which introduces Novulo's mission and vision. From there you choose the paths that fit your role. Within a path the steps are ordered, and later steps unlock as you complete the earlier ones.
This varies a lot. A single e-learning module averages about an hour, but that depends heavily on the topic and how much time you take over the assignments. Keep in mind that the full program replaces about 25 days of classroom training, so a complete learning path is several days of self-paced study, up to a good week. It isn't something you finish in an afternoon. You work at your own pace and can follow your progress on each path's page.
You can stop at any time and continue later. Your progress is saved automatically, so each path remembers where you left off.
You choose which path is relevant for you. Within a path, some steps unlock as you progress, so you complete them in a sensible order.
For most paths you only need a browser and your academy account. For the hands-on, technical paths you work in a sandbox or in your own Novulo application. The assignments are tuned to the insurance sandbox; because every application has its own set-up, applying what you learn in your own environment may work a little differently.
Yes. We keep developing the academy, so new and updated learning paths are added over time, including upcoming topics such as Output, Bug fixing, and Business analysis, and updates for new Novulo versions.
Yes, what you did still counts. Training used to happen as in-person training days; that is now replaced by this online academy. The change is not retroactive: for your current team nothing changes, and any account rights or certificate you have already earned stay valid. The new certification standard applies going forward (see "Do I need a certificate to get configuration or architect rights?" below).
Novulo training is now delivered through this online academy. The learning paths you see here are the current offer; there are no separate in-person trainings.
E-learning & Course Completion
E-learning modules are delivered through this LMS and may include interactive content created with Articulate Rise. Your participation is tracked based on login activity, course access, and interactions with learning materials.
Course completion may be based on viewing required learning content, completing Articulate Rise modules, submitting assignments, or meeting other criteria defined for the course. Completion status is recorded in the LMS for reporting and certification purposes.
Certification
A certificate shows you can actually do the work, not just that you have seen it. When you're ready, Novulo assesses your configuration in your own sandbox application. If it meets the standard, you receive a certificate with a unique code that can be verified on the academy.
Yes. The Implementation Specialist certificate is €1,999 and the Developer certificate is €2,499, both excluding VAT.
Your certificate does not expire, so it stays valid without a renewal.
If you don't pass, you can review the material and retake the assessment once.
There's nothing to renew. Certificates don't expire, so once you've earned one it stays valid.
Yes. You can download your certificate as a PDF and share it, for example on LinkedIn. The verification code lets anyone confirm that it is genuine.
There is no automatic employer overview. Instead, each certificate carries a unique code that your employer can verify on the academy's verification page, so they can confirm any certificate you share is genuine.
Since earlier this year, account rights have been based on training. From 1 November 2026, a certificate is required for a new account with configuration or architect rights. For your current team nothing changes: this is not retroactive, and a certificate you have already earned stays valid. Novulo registers each certificate and bases the matching account rights (such as application and architect) on it.
Support
For questions about the content of a path or module, email academy@novulo.com.
To report a problem with the platform, email academy@novulo.com with a short description and, if possible, a screenshot and the page you were on.
Privacy & Data Protection
Personal data such as your name, email address, course enrolments, learning activity, and completion status may be processed to provide and manage e-learning services.
The full privacy policy explains how personal data is processed, stored, and protected. You can view it here:
View the Privacy Policy
View the Privacy Policy
About Novulo
Novulo is a Dutch software company specialising in digital platforms for learning, collaboration, and process optimisation. Novulo supports organisations with scalable, secure, and user-friendly solutions, including learning management systems.
Questions about privacy or data protection?
Read our full Privacy Policy.